![]() In the form, you fill out when requesting a refund, explain why you are requesting a refund, and provide any additional details that may be relevant. Provide clear and concise information in your refund request. ![]() The sooner you submit your request, the sooner it can be reviewed and processed. Submit your refund request as soon as possible. Your refund request may be denied if you do not meet these criteria. To request a refund on Steam, you must have purchased the game within the past fourteen days and must have played the game for less than two hours in total. Make sure that you meet the criteria for a refund. There are a few things you can do to try to get a refund on Steam faster, but keep in mind that the time it takes for a refund to be processed and completed can vary and is ultimately up to Steam and the developer and publisher of the game. If you have not received your refund after seven days, you can contact Steam Support for further assistance. It is important to note that Steam does not have control over the time it takes for funds to be credited back to your payment method and that any delays in the refund process are usually outside of Steam's control. This can vary depending on your payment method and the policies of your bank or payment provider. Once a refund request has been reviewed and approved, it may take additional time for the funds to be credited back to your payment method. However, in some cases, it may take longer, depending on the volume of refund requests and the complexity of the request. Steam generally states that it may take up to seven days for a refund request to be reviewed and processed. These are initially broken down by category, which you can expand to see specific written notes left by players.The time it takes for a Steam refund to be processed and completed can vary, depending on several factors. Refund ReasonsWhen viewing refunds, you can look at details of what players had to say when they requested a refund. ![]() So you are likely to see higher rates following a discount where sales of the game may have dropped back to lower levels but some number of the players that purchased during the sale are seeking refunds. The week view may be quite volatile, especially in the weeks following the launch of your game and after discounts. The reasons that players indicate then are useful for understanding some of the factors that might go into the refund rate your game has. Refund rates can vary considerably from game to game depending on that game's history, launch, price, player expectations, and many other factors. Refund RateThe refund rate is simply the number of units returned in a given period divided by the number of units purchased in that period. ![]() The data provided is made up of general refund numbers and a rate, as well as reasons that players have specified when seeking a refund. Stats ExplainedYou can select between recent week/month/lifetime to see various views of your refund activity. Under the "Links" section to the right of the package page, click "Refund Data".Select a specific package that you wish to view refund data for.Visit the Sales & Activations Reports website here:.You can use this information to help figure out if there is particular work you can do on your game to address bugs, balance gameplay, or better set player expectations ahead of time.įor the Steam refund policy details, please see Accessing Your Game's Refund Stats Within the Steam Sales & Activations Reports website, you can find stats on the refunds of your game, including the notes that players provide when they request a refund. Setup instructions for the VR arcade model Setup instructions for the PC Café model (incl. PC Café Requirements and Sign Up Instructions Steamworks Virtual Conference: Steam Deck Steamworks API Example Application (SpaceWar)ĭistributing Open Source Applications on Steamĭeveloping for Steam Deck without a Dev-Kit Steam Input Gamepad Emulation - Best PracticesĮvents and Announcements Visibility Stats Reporting User Permission: Receive Steamworks CommunicationĬreating Bundles Across Multiple Developers/Publishersīroadcasting a Game Demo to the Steam Storeīroadcast Moderation and Adding Moderators ![]()
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